FAQ

Activating your account and placing orders

Can I also redeem my 2022 points in 2023 and what are the conditions?

Merchandise Points saved in 2022 can only be redeemed through the DAF Merchandise Store (www.dafshop.com/loyalty) until Friday 31 March 2023. After that, they will expire.
Merchandise Points saved in 2023 can only be redeemed via the DAF Merchandise Store (www.dafshop.com/loyalty) until Friday 29 March 2024. After that, they will expire.
Merchandise Points saved in 2022 and in 2023 can be redeemed at the DAF Merchandise Store combined until 31 March 2023.
The 2022 point balance can be found in the DAF Merchandise Store. Go to "My Account" > "Merchandise Points"

1. Where can I find the activation code for the DAF Merchandise Store?

You will find the activation code in your DAF Webshop shopping basket.

2. My company has multiple DAF Webshop users. Does each user get their own activation code?

No, all users within your company who use a DAF Webshop from one DAF dealer will see the same activation code in the shopping basket. This code can be used once to create an account in the DAF Merchandise Store. If you buy from multiple DAF dealers you will receive one activation code per DAF dealer. The code can be used once to create an account and can be associated with only one email address. So when you buy from multiple DAF dealers, you have multiple DAF Merchandise Store accounts.will be updated on a weekly basis. When you redeem points in the DAF Merchandise Store, they will be deducted directly from your balance. So there may be a difference between your balance in the DAF Webshop and in the DAF Merchandise Store.

3. I have one email address and multiple DAF Webshop accounts from multiple DAF dealers. Do I need to register for the DAF Merchandise Store more than once

Yes, you will receive an activation code for each DAF dealer. To use all the points you earn in your various DAF Webshop accounts, you must register in the DAF Merchandise Store with each activation code separately. So you will have multiple DAF Merchandise Store accounts. Please note that only one DAF Merchandise Store account can be created per email address. The email addresses for your DAF Merchandise Store account and your DAF Webshop account do not need to match.

4. I have DAF Webshop accounts with multiple DAF dealers. Can I combine earned Merchandise Points?

No, you can only redeem Merchandise Points for each DAF Merchandise Store account in question.

5. How can I redeem saved Merchandise Points?

Visit the DAF Merchandise Store at www.dafshop.com/loyalty.You need a Merchandise Points account to redeem points. You can create this account using the activation code in your DAF Webshop shopping basket. This code can be used once and linked to one email address.

6. Where can I find my total number of Merchandise Points earned?

You can find a summary of your Merchandise Points in your DAF Webshop shopping basket. The DAF Merchandise Store will also show you this number.

7. When will my balance of earned Merchandise Points be updated?

Have you made purchases in the DAF Webshop? Your balance in the DAF Webshop will be updated on a weekly basis. When you redeem points in the DAF Merchandise Store, they will be deducted directly from your balance. So there may be a difference between your balance in the DAF Webshop and in the DAF Merchandise Store.

8. What items can I choose from with Merchandise Points?

You can choose from all the items in the DAF Merchandise Store, www.dafshop.com/loyalty. The DAF Merchandise collection consists of lifestyle products and clothing for men, women and children. There are also miniatures of all types of DAF trucks, including the new DAF truck.

9. Do I have to pay shipping costs for ordered DAF Merchandise items?

No, there are no shipping costs. The minimum order value to place an order is 15,000 Merchandise Points. If the order value is lower than 15,000 Merchandise Points, it is not possible to place an order in the DAF Merchandise shop.

10. How can I place an order?

When you are logged into your DAF Merchandise account, you can place an order by adding items to your shopping basket first. Once you have added the items that you want to order to your shopping basket, click "Order". Please check your details and adjust the delivery address of your order if necessary. Once you have confirmed your order and the delivery address, you must confirm that you have read and agree with the terms and conditions of delivery for Dafshop.com. Then click "Place order". We will confirm your order with a confirmation email.

11. How can I remove an item from my order?

You cannot remove items from your order after you have clicked "Place order" and we have confirmed your order.

12. How can I change the number of items in my order?

If you have not yet placed the order, you can remove an item from the shopping basket by clicking "My shopping basket" at the top or bottom of the page. Your order is displayed and you can change the quantity by entering a different number in the "Quantity" field for the relevant item. Once you have entered a new number, you must click "Update shopping basket" to update your order.
You cannot remove items from your order after you have clicked "Place order" and we have confirmed your order.

13. Can I cancel an order if I change my mind?

You can cancel your order at any time as long as you have not clicked "Place Order" and we have not yet confirmed your order. If we have already confirmed your order by email, you will not be able to cancel your order online. You can, however, always return your order within eight working days of receipt.

14. I have forgotten my password. What should I do?

If you have forgotten your password, click on "Forgotten password" on the login page. We will send a new password to the e-mail address you used during the registration process. For security reasons, we advise you to change your password to a password that you can easily remember when you want to log in to your account. You can change this at any time by logging into your account on the "My account" page at Dafshop.com.

15. What do you do with the details that I enter on the Dafshop.com website?

We store the details you enter during the registration procedure at Dafshop.com so that your orders can be processed as efficiently as possible. We do not do anything else with your data.

16. Will you pass my details to third parties?

No. Keiretsu Europe B.V. and DAF respect the privacy of all users of Dafshop.com and we handle personal information confidentially. The personal information that you enter is used only to process your order correctly.

17. Will my details be stored securely?

Yes. Keiretsu Europe B.V. and DAF take all reasonable and practical steps to store your details in a secure, protected way. Personal information is sent across the Internet in coded form and stored at a secure location.

18. Who has access to my details?

Only DAF and the service provider Keiretsu Europe B.V. have access to your personal information. This access is used only to process your order.

19. Are my details sent over the Internet securely?

Yes. We use SSL technology (Secure Socket Layer) and other measures to transfer your data securely. You can see when SSL is used at Dafshop.com by the yellow padlock in your browser window.

Delivery and return

20. What is the delivery time of items from the DAF Merchandise Store?

All orders placed before 3:00 pm are dispatched on the same day to the address provided. Orders after 3:00 pm will be processed on the next working day. The shipping time varies by country and is between one and five days. Please note that an additional one to ten days may be added to the delivery time for countries that require customs clearance.

21. One of my orders in the DAF Webshop is on back order. Will I keep the Merchandise Points for this item?

You will receive Merchandise Points for your order as usual. These will be credited no later than two weeks after your back order has been shipped.

22. Where can I have the items delivered?

Orders placed in the Merchandise Store can be sent to any shipping address within the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Spain, Switzerland. You enter the desired delivery address when placing your order. Orders cannot be sent to a post box address.

23. Can my order be delivered to a different address?

Yes, you can change the delivery address before completing your order. Tick "Deliver to a different address" on the "Order" page. Enter the new address and click on "Proceed" to save this. The new delivery address is then displayed on the "Order" page.

24. Can some items in my order be delivered to a different address?

No. Only one delivery address can be entered for each order. If you want items to be delivered to several addresses, then please place separate orders for each address.

25. How do I return an item from the DAF Merchandise Store?

a. Contact the DAF Merchandise Support team.You can exchange and return an item within eight working days of receipt of the order.
b. All returned products must be received in their original, unopened packaging, and must be received undamaged and properly packaged for posting. The products must be suitable for resale.
c. Products must be returned together with the original invoice, packing slip and return notice.
d. Repair or replacements costs will be charged if the products are damaged or missing. This can affect the level of reimbursement.

26. An item in my order is defective or damaged. Will I get my Merchandise Points back?

Please contact the DAF Merchandise Support team at dafshop.com within 14 working days; return options will be reviewed on a case-by-case basis.

DAF Merchandise Support
Delftweg 104b
3043 NA Rotterdam The Netherlands
Telephone: +31 (0) 10 208 08 08
Fax: +31 (0) 10 208 08 09
E-mail: info@dafshop.com
If you need assistance, you can ask the DAF Merchandise Support team.

27. Where can I find the order number so that I can return an item?

The order number is indicated on the order confirmation and the dispatch confirmation e-mail that you received after placing your order. You can also find your order number by going to www.dafshop.com. Click on "My account" and log in to the webshop. Click on "My orders" and look for the order number in the list.

28. Who pays the costs for returning an order?

Shipping costs for returning items cannot be reimbursed. If you have received an item that is defective or does not match your order, please contact us. More about this at point 26.

29. I have a question that is not answered here. Where can I go?

Do you have questions about your order, delivery, invoice, order status, return shipment or do you need other help? Then please feel free to contact us.

DAF Merchandise Support
Delftweg 104b
3043 NA Rotterdam The Netherlands
Telephone: +31 (0) 10 208 08 09
Fax: +31 (0) 10 208 08 09
E-mail: info@dafshop.com
If you need assistance, you can ask the DAF Merchandise Support team.

Do you have a question about the content and conditions of the campaign? Please contact daf.ecommerce@daftrucks.com.